We value all our customers and so we have made our online ordering process as simple as possible. That’s why we offer FREE UK standard shipping (UK Mainland Only) on all orders over £75. Currently, we do not deliver to the Republic of Ireland or BFPO areas (British Forces Post Office). There are certain exceptions to FREE UK SHIPPING OVER £75 and this due to the fact our couriers charge us a premium for delivering to the following UK & Offshore areas, which requires us to add the following surcharge: (+ £10) for deliveries which are classed as large or oversized. Extra large sized dog beds such as memory foam beds 125cm, 150cm for example need to go in much bigger boxes due to the Parcel Force Manual Handling charge and Offshore Shipping Costs.

The areas that this surcharge applies to are as listed here: JERSEY & GUERNSEY NORTHERN IRELAND SCOTTISH HIGHLANDS SCOTTISH ISLANDS SCILLY ISLES & ISLE OF WIGHT ISLE OF MAN If your purchase is under £60 to be delivered in Mainland UK, then the cost will be calculated in your shopping basket and applied prior to payment. Pawfect Sleep will do its best to make sure a product is delivered off the shelf within the timeframe of 3-5 days and sooner if possible. If for any reason there is a delay in the delivery, Pawfect Sleep will notify the customer by email as soon as possible. Please be aware that dispatch times can vary for personalised, engraved items.

Please Note - Every single Harris Tweed Dog Collar is handmade to order to ensure a perfect fit! Julie & Jane are always lovingly putting your orders together, for this reason please allow 7 – 10 days for us to dispatch your handmade collars Post and packaging costs are shown at checkout as accurately as possible, given what we know to be true at the time. However, we reserve the right to hold any order where actual post and packaging differs widely from the online amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order. Our postage and packing costs are dependent on the items in your order and your delivery location. Please note that parts of your order may be dispatched separately. This will be at no extra cost to you, the customer.

If your purchase does not qualify for free delivery, then the following charges will be applied to your basket on checkout:

All orders for Mainland UK outside of Offshore areas

Small Products: £3.65
Large Products:£7.95

If, due to circumstances beyond our reasonable control, a product becomes out of stock after an order has been placed, the customer will be notified by email as soon as possible and given an option to cancel the order and receive a full refund.

Pawfect Sleep does not accept any liability for delay, dispatch or delivery and cannot be held responsible for delivery at any set time, on a particular day. Pawfect Sleep will not accept liability for the delivery of products that are shipped, directly from a supplier. Some delivery methods will require the customer to sign for the acceptance of the goods.